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    Frequently asked questions

    • HOW DO I SEARCH FOR A PRODUCT?
      • Finding what you need at www.kimaya.in is very easy. Simply enter the product code (if you have it) or name into the quick search function at the top of each page.
    • I'VE SEEN SOMETHING IN - STORE BUT IT'S NOT ONLINE. HOW CAN I FIND IT?
      • Our range of products on www.kimaya.in is a select range of the merchandise available in our store. If you have seen something in-store but can't find it on www.kimaya.in, simply call the Customer Care on +918108659659 or mail us on customercare@kimaya.in for further information.
    • DO I NEED TO REGISTER WITH KIMAYA.IN IN ORDER TO PLACE AN ORDER?
      • You do not need to register with www.kimaya.in to make a purchase from our site. However, there are many benefits of becoming a registered www.kimaya.in customer, including faster checkout and weekly emails with updates, offers and promotions.
    • HOW CAN I REGISTER WITH KIMAYA.IN?
      • To register for a www.kimaya.in account, please select the 'Register' option on the top of the homepage.
    • HOW DO I LOGIN / SIGN OUT TO MY KIMAYA.IN ACCOUNT?
      • If you wish to log in to your account select the 'Sign In' option at the top of the homepage and enter your username and password when prompted. To sign out of your account, please select the 'Sign Out' option at the top of the homepage.
    • HOW CAN I CHANGE MY PERSONAL DETAILS?
      • Simply log in to your www.kimaya.in account and select 'Change Personal Details'.
    • WHAT SHOULD I DO IF I HAVE FORGOTTEN MY PASSWORD?
      • Simply click on 'Forgot Password' and we will mail your password on your email address. This option is available on the 'Sign In' page.
      • If you can't remember which email address you registered with or still have problems signing in to your account, then please contact the Kimaya Customer Care on + 918108659659 or mail us on customercare@kimaya.in.
    • CAN I PLACE AN ORDER FOR AN ITEM THAT IS OUT OF STOCK?
      • YES! Please email customercare@kimaya.in to find out if the same can be arranged. You can also register interest for items previewed in our editorial features, and will receive email notification when they arrive in stock.
    • HOW DO I KNOW THAT THE PRODUCTS YOU SELL ARE AUTHENTIC?
      • As an authorized online distributor for all of the designers we feature, we unconditionally guarantee that every item we sell is 100% authentic.
    • DO YOU OFFER A REPAIRS SERVICE?
      • We offer a complimentary repairs service up to a year from the date of purchase. For further information please email customercare@kimaya.in
    • DOES KIMAYA.IN HAVE A SEASONAL SALE?
      • Yes, like our offline Stores, our online Store also offers seasonal sales. We will keep you informed via e-mailers, banners and notifications about our online sale from time to time.
    • HOW CAN I CHOOSE TO PAY ON KIMAYA.IN?
      • We accept American Express, Visa, Visa Debit, MasterCard, JCB.
    • DO YOU HAVE CASH ON DELIVERY OPTION?
      • Yes, we offer cash on delivery facility. You give us your mobile number when you place your order and we'll call you to confirm the order. Once confirmed, we will ship out your product to you. On receiving your order, please pay the order amount in cash to the courier person.
    • WHEN WOULD THE PAYMENT BE DEDUCTED FROM MY CARD ACCOUNT? WOULD I BE CHARGED AS SOON AS I COMPLETE ORDERING ONLINE?
      • Yes, an amount equal to your total order value will be blocked against your credit / debit card or net banking account limit, as soon as you complete the transaction. In the unlikely event that we are unable to ship your full order, you shall not be charged for any items which are not delivered to you, or shall receive a full refund for the amount of such undelivered items.
    • IS STOP-PAYMENT ALLOWED IN CASE I REALIZE MY CARD HAS BEEN MISUSED OR A PURCHASE MADE FRAUDULENTLY?
    • HOW DO I KNOW IF MY ORDER HAS BEEN RECEIVED?
      • After placing an order with www.kimaya.in you will be sent an email to acknowledge that we have received your order.
    • HOW DO I TRACK MY ORDER?
      • You are able to track your parcel online by simply clicking the link shown on your confirmation of dispatch email or alternatively by logging on to your kimaya.com account and selecting 'Order History'.
    • HOW DO I KNOW YOUR WEBSITE IS SECURE?
      • Ensuring www.kimaya.in is as secure as possible is of the utmost importance to us. Our site uses software to provide high level SSL encryption technology. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot guarantee over the security of the information you provide over the internet and as such we cannot be held responsible for it.
    • WILL YOU PASS MY INFORMATION ON TO OTHER COMPANIES?
      • Your privacy is of the utmost importance to us. Your personal details will only be used by Kimaya and our carefully selected third party partners to ensure we deliver an excellent service to you, to process and deliver your order and maintain your account with us. We do not sell or pass your details on for any other purpose.
    • HOW DO YOU NOTIFY ME OF ANY CHANGES TO YOUR SECURITY AND PRIVACY POLICY?
      • Any changes we make to our security and privacy policy in the future will be updated in our terms and conditions.
    • WHAT ARE COOKIES? SHOULD I BE WORRIED ABOUT THEM?
      • A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. Registered customers who have cookies enabled will be automatically recognized when they visit www.kimaya.in - your name will appear in a welcome message at the top left hand corner of the website. You will be able to access your Wish List and then add or move items, register interest for pieces not yet in stock or request item updates without signing in to your account.
      • When you proceed to purchase you will be prompted to enter your email address and password and review your shipping and payment details before completing your order. Please note that registered customers will be recognized only for a certain no. of days. After this time, users will be prompted to sign back in to their account.
    • IS IT SAFE TO USE MY CREDIT CARD ONLINE AT KIMAYA.IN?
      • At KIMAYA, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by our third party payment gateway providers CC Avenue, who also conduct risk management and run the transaction through their negative database (ip addresses/personal details)
      • Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.
      • You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop at www.kimaya.in.